Why does customer service matter?
“The long-term relationships we work for are really effective at building a strong business. This all depends on how well you service the customer with fulfillment.”
Where are you from originally?
“Connecticut born and bred.”
“I wanted to be a pilot but my eyes weren’t so capable.”
Give us a notable achievement
“I am a registered professional engineer in chemical engineering. I had a 32-year career at Uniroyal before joining Bob and Nancy here at Harkness. I have also run two marathons in a little over three hours.”
What do you do when you’re not working at Harkness?
“Running. golf and travel. I love to tour around the northeast, Vermont, New Hampshire and the Boston area. My son loves Florida and Disney World.”